Privacy Policy

Turbo Surfacing Solutions (“Turbo Surfacing Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit turbosurfacing.com, request a free estimate, or otherwise interact with our surfacing services across San Diego County. It is written to comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), and other applicable California and U.S. privacy laws.

1. About Us

Turbo Surfacing Solutions is a licensed and insured California State Contractor headquartered in Chula Vista, California, specializing in poured-in-place rubber, artificial grass, epoxy floor coatings, polished concrete, and concrete caulking & waterproofing for residential, commercial, HOA, school, municipal, and general-contractor clients throughout San Diego County.

2. Categories of Personal Information We Collect

In the past 12 months we may have collected the following CCPA/CPRA categories:

• Identifiers — name, postal address, email, phone number, IP address.
• Customer records — billing address, project address, signature on contracts.
• Commercial information — services requested, estimates, invoices, payment history.
• Internet/network activity — browser type, pages viewed, referring URLs, cookie IDs, session timing.
• Geolocation — approximate (city/ZIP) location derived from IP or provided by you for service-area checks.
• Audio/visual — photos or videos you upload of your project site.
• Inferences — preferences and likely service interest based on browsing.
• Sensitive personal information — we do not intentionally collect sensitive PI (e.g., precise geolocation, government IDs, financial account credentials, racial/ethnic origin, health data).

3. Sources of Information

• Directly from you (forms, calls, texts, emails, on-site visits).
• Automatically via cookies, pixels, and analytics tools.
• From service providers (hosting, analytics, scheduling, email, payment processors).
• From publicly available sources (e.g., parcel data for project planning).

4. Business and Commercial Purposes

We use personal information to:

• Respond to inquiries, schedule site visits, and prepare written estimates.
• Deliver, install, warranty, and service surfacing projects.
• Process payments, manage accounts, and maintain records required by California law.
• Improve our website, services, and marketing.
• Comply with legal obligations (e.g., CSLB, OSHA, tax, contract law).
• Detect and prevent fraud, security incidents, and misuse.

5. Disclosure of Personal Information

We disclose personal information to service providers and contractors bound by written agreements that limit their use of the information to the services they perform for us. These include hosting, analytics (e.g., Google Analytics), CRM/email, scheduling, payment processing, advertising platforms, and insurance/legal/accounting professionals.

We may also disclose information to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of Turbo Surfacing Solutions, our customers, or others.

6. “Sale” or “Sharing” of Personal Information

We do not sell personal information for monetary consideration. We may “share” limited identifiers and internet activity with advertising partners (e.g., Google, Meta) for cross-context behavioral advertising as defined under CPRA. You have the right to opt out at any time — see Section 8.

We do not knowingly sell or share personal information of consumers under 16.

7. Retention

We retain personal information only as long as reasonably necessary for the purposes described above and to comply with California record-keeping requirements (typically 4 years for contracts, invoices, and warranty records; longer where required by law).

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know / Access the categories and specific pieces of PI we collected.
• Delete PI we collected from you, subject to legal exceptions.
• Correct inaccurate PI.
• Opt out of Sale/Sharing for cross-context behavioral advertising.
• Limit use of Sensitive PI (we do not use sensitive PI for inferring characteristics).
• Non-discrimination for exercising any of these rights.
• Authorized agent — designate someone to submit requests on your behalf with written authorization.

To exercise these rights, contact us using the details below or send a request titled “California Privacy Rights Request.” We will verify your identity (typically via email + phone) and respond within 45 days (extendable by 45 days with notice).

Do Not Sell or Share My Personal Information: email info@turbosurfacing.com with the subject line “Do Not Sell or Share.” We also honor recognized opt-out preference signals such as Global Privacy Control (GPC).

9. California “Shine the Light” (Civil Code §1798.83)

California residents may request a list of third parties to which we have disclosed PI for those third parties’ direct marketing purposes during the prior calendar year. We do not currently share PI for third-party direct marketing.

10. Cookies, Analytics & Advertising

We use first- and third-party cookies for site functionality, analytics (e.g., Google Analytics), and conversion tracking. You may disable cookies in your browser, use private browsing, or install opt-out tools (e.g., the Google Analytics opt-out).

11. Children’s Privacy

Our site is directed to adults. We do not knowingly collect personal information from children under 13 (or under 16 for sale/sharing purposes). If you believe we have collected information from a child, contact us and we will delete it promptly.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

13. Out-of-State and International Visitors

We are based in California and process information in the United States. By using the site you consent to processing in the U.S., which may have different data-protection laws than your jurisdiction.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

15. Contact Us

• Turbo Surfacing Solutions
• Chula Vista, California — Serving San Diego County
• Phone: (888) 885-0845
• Email: info@turbosurfacing.com