Warranty and Workmanship at Turbo Surfacing
Warranty terms vary by product and system and are provided in writing with each estimate.
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Quick answer
Warranty terms at Turbo Surfacing vary by product and system and are provided in writing with each estimate, so you see what applies to your surface before you sign. Coverage depends on the product, the installation and the care the surface receives. If you think a covered problem has appeared, contact us and we respond within 24 hours or less.
Key takeaways
- Warranty terms vary by product and system and are provided in writing with each estimate.
- Coverage depends on the product, the installation and the care the surface receives.
- Claims get a response within 24 hours or less.
- Ask who provides the warranty and what is excluded.
- Keep your closeout documentation.
A warranty is only useful if you understand it before you need it. Different surfaces have different manufacturers, different materials and different care requirements, so one set of terms cannot cover everything. This page explains how warranty works with us, what to ask and what to do if something goes wrong.
How warranty works with us
Each estimate lists the product or system we recommend and the written warranty terms that apply to it. Those terms come from two places: the product's manufacturer, and our own workmanship on the installation. Because a rubber playground surface, a turf installation, an epoxy floor and a sealed joint use different products, their terms differ. Ask us which terms apply before you sign, and keep the paperwork we give you at closeout.
Terms by service
Poured in place rubber. Material and workmanship terms depend on the binder, granules and system specified. Exact terms are given in writing with your estimate.
Artificial grass. Turf fiber, backing, seams and drainage coverage depend on the product line chosen. Exact terms are given in writing with your estimate.
Epoxy and polyaspartic coatings. Adhesion, UV and chemical resistance coverage depend on the coating system. Exact terms are given in writing with your estimate.
Concrete polishing and caulking. Coverage for grinding, densifier and sealant work depends on the products used. Exact terms are given in writing with your estimate.
What can affect coverage
Warranties usually depend on the surface being used and cared for as intended. Common conditions include following the care instructions we provide, avoiding harsh chemicals or solvents, protecting surfaces from sharp or heavy loads, correcting site problems such as standing water and reporting problems promptly. We explain the conditions that apply to your product at closeout.
If you think something is wrong
Contact us by phone at (888) 885-0845 or email info@turbosurfacing.com. Send photos, the date of installation and a description of what you see. We respond within 24 hours or less and arrange a visit. If a covered defect arises from our installation, we return and make it right under the written terms.
What you receive at closeout
At the end of a project we walk the site with you, review care instructions and provide documentation. The documentation includes the written warranty terms that apply to your surface and information about the products used. Keep it with your property records, your HOA files or your facilities binder. If ownership or management changes, pass it along. Having the terms and the installation date on hand makes any future claim faster and clearer for everyone involved.
Questions to ask any contractor about warranty
Ask who provides the warranty, the manufacturer or the contractor, and what each covers. Ask what is excluded and what voids coverage. Ask what maintenance is required and whether it needs to be documented. Ask how claims are made and how quickly they are answered. Put the answers in writing, and compare them across bids as carefully as you compare prices.
Comparing warranties across bids
Warranties are easy to compare badly. A long number of years can hide narrow coverage, and a short one can come with broad coverage. Read what is included, what is excluded and what conditions apply. Check whether the warranty is from the manufacturer, the contractor or both, and whether it is transferable if you sell the property or change management companies. Keep a copy of every version you are shown, so that you can compare them side by side.