Guarantee & Warranty — Surfacing Contractor San Diego
Every Turbo Surfacing Solutions installation across San Diego County is backed by comprehensive warranty coverage and the workmanship guarantee of a licensed and insured CA State Contractor.
No obligation · Licensed & Insured · Fast Response
- Licensed CA Contractor·
- ASTM Compliant·
- ADA Certified Installs·
- Serving San Diego County·
- Free Estimates·
- Fully Insured
Workmanship Warranty
Our installation workmanship is guaranteed across San Diego County. If any defect arises from our installation, we'll return and make it right at no cost.
Manufacturer Warranties
All PIP rubber, artificial grass, epoxy, and polyaspartic materials carry manufacturer-backed warranties on product performance, UV stability, and material integrity.
ASTM & ADA Compliance Guarantee
Every applicable install is documented to ASTM F1292 fall-attenuation and ADA accessibility standards as specified in your project scope.
Local 48-Hour Response
Warranty claims are acknowledged within 48 business hours by our Chula Vista team and resolved promptly.
What Our Workmanship & Material Warranties Actually Cover
Every Turbo Surfacing Solutions install is backed by two layers of warranty: a 1-year workmanship guarantee from us, plus the manufacturer material warranty that ships with your specific product (5 to 20 years depending on system). For HOA and commercial accounts, we offer extended 2- and 3-year workmanship warranties on request.
We're a licensed California State Contractor — when you call with a warranty question, you're talking to the same Chula Vista team that did your install, not an out-of-state corporate office. Claims are acknowledged within 48 business hours and inspections scheduled within one week for properties in San Diego County.
Most warranty issues are preventable with annual maintenance — we provide a written maintenance guide with every install, and offer optional annual maintenance plans that keep both manufacturer and workmanship warranties intact for the full coverage period.
- 1-year workmanship warranty standard on every install
- Manufacturer material warranties of 5–20 years depending on system
- 48-hour claim acknowledgment — by your local Chula Vista team
- Extended workmanship warranties (2–5 years) for HOA / commercial
- Maintenance guide included to keep coverage intact
- Documentation package at install — warranty letters, MSDS, registration
Our Warranty Claim Process
Contact Us
Day 0Phone, text, or email with your project address, install date, and photos of the issue.
Acknowledged
Within 48 business hoursYou get a real response from your local Chula Vista team confirming receipt and outlining next steps.
Site Inspection Scheduled
Within 1 weekWe come on-site to assess the issue, confirm whether it's covered, and identify root cause.
Repair or Replacement
Per scopeIf covered, we schedule repair or replacement at no cost. Most workmanship issues are resolved within 2–4 weeks.
Documentation Update
Same dayWe update your project file with photos and any new warranty paperwork — for your records and ours.
Warranty Coverage By Service
Poured-In-Place Rubber
Material warranty: 5–10 years on EPDM/TPV binders and granules. Workmanship: 1-year standard, extendable. ASTM F1292 fall-height documentation included.
Artificial Grass
Turf fiber warranty: 8–15 years (UV stability, fiber integrity). Backing, seams, drainage included. Workmanship: 1-year standard.
Epoxy & Polyaspartic Coatings
Material warranty: 5–15 years depending on system (adhesion, UV, chemical resistance). Workmanship: 1-year standard. Recoat programs available.
Concrete Polishing & Caulking
Workmanship on grinding, densifier, and sealant application. Caulking: 5–20 year manufacturer warranty depending on product. ADA compliance documented.
Signs You Should File a Warranty Claim
Catching these early often means a covered repair instead of an out-of-warranty replacement. If you see any of these, call us.
- Edge lift, curling, or delamination on PIP rubber within the first 12 months
- Seam separation, fiber loss, or visible UV bleaching on turf within the first 5–8 years
- Coating peel, blister, or hot tire pickup on epoxy within the first 12 months
- Caulking that splits, cracks, or pulls away from the substrate within the first 24 months
- Trip hazard returning at a previously-ground concrete location within the first 12 months
- Failed ASTM F1292 fall-attenuation test on a playground we installed within the first 24 months
Have a Warranty Question or Claim?
Ready to get started? Contact Turbo Surfacing Solutions for a free on-site estimate or to file a warranty claim. We serve all of San Diego County and respond within 1 business day.
Contact Our Team